Privacy Policy

Information We Collect

When you book a trip, inquire about our curated tours, or connect with our group travel community, we may ask for personal details including:

• Identity Data: Full name, age, and gender (essential for matching group configurations and room/tent allocations).
• Contact Data: Email address, mobile phone number, and residential city.
• Emergency Contact Details: Name, phone number, and relationship of an emergency contact person.
• Transaction Data: Payment confirmation identifiers and UPI transaction snapshots. We do not process or store raw credit card credentials on our servers.

How We Use Your Information

We utilize your personal information to ensure frictionless execution of your weekend getaways and treks, specifically to:

• Process bookings, secure transportation manifest seats, and coordinate stays.
• Equip our 24/7 on-trip coordinators and team leaders with emergency reference data.
• Transmit real-time transaction receipts, departure notifications, and packing itineraries.
• Maintain, analyze, and optimize website metrics and application speeds.

Data Security & Passenger Safety

We deploy standard electronic firewalls and secure token layers to secure information collections against leakage, unauthorized penetration, or alterations. Access to sensitive data is rigorously sandboxed to internal support personnel and specific ground operating agents who require it to ensure safe logistics during your road trips.

Third-Party Operations

We leverage compliant transaction aggregators, banking channels, and automated booking trackers to finalize trip pathways. These secondary service networks process data purely in accordance with statutory privacy alignments and our direct parameters.

Contact Information

If you have questions regarding data retention windows or want your records purged from active systems, reach out to our desk directly at info@lifeonwheels.in.